Privacy Policy

Last updated: July 31, 2026

This notice describes how Unreal Cloud collects and uses data about you.

As a customer of this service you're a "User" or "You" according to this notice. By accessing or using the Services you acknowledge that your information will be handled as described here.

We may update this policy from time to time. If a change is material, we will notify you by email or by prominent notice within the Services before it takes effect. The most current version is always available at this page.

How does Unreal Cloud collect data about me?

Unreal Cloud collects data about you:

when you browse the Unreal Cloud website, https://unrealcloud.io
when you create an Unreal Cloud account or update your account
when you send support, privacy, legal, and other requests to us
when working with and researching current and potential customers

When researching potential customers, we sometimes search the public World Wide Web. Otherwise, we don't buy or receive data about you from data brokers or other private services.

What data does Unreal Cloud collect about me, and why?

Unreal Cloud collects API-based data.

When you add projects to build on the Unreal Cloud application, Unreal Cloud stores them on its servers. The data is associated with your Unreal Cloud account. When the data is stored in the Unreal Cloud server, Unreal Cloud encrypts it in transit and at rest so that other people including the server administrators can not see the contents of the data.

Unreal Cloud collects data about how you use the service.

When you use the Unreal Cloud API or the Unreal Cloud website, Unreal Cloud logs data that might be identified to you:

a random, unique identifier
the version of your browser, and the operating system you are using
network request data, such as the date and time, and the URL

Unreal Cloud uses this data to:

keep our service working quickly and reliably
debug and develop our apps and website
defend Unreal Cloud service from abuse and technical attacks
improve search results on the website
improve usability of our apps

Unreal Cloud usually deletes log entries with identifiable information within 30 days, but may preserve logs longer, as needed in specific cases, such as investigations of specific incidents.

Unreal Cloud collects data about how you use the website.

When you visit unrealcloud.io and other Unreal Cloud websites, Unreal Cloud uses cookies, server logs, and other methods to collect data about what pages you visit, and when. Unreal Cloud also collects technical information about the software and computer you use, such as:

the web browser software you use
the kind of computer you use
the website that referred you

Unreal Cloud uses data about how you use the website to:

optimize the website, so that it's quick and easy to use
diagnose and debug technical errors
defend the website from abuse and technical attacks
compile statistics on visitor searches and needs, to guide development of new website pages and functionality
decide who to contact about product announcements, service changes, and new features

Unreal Cloud may preserve log entries for all kinds of visitors longer, as needed in specific cases, such as for the investigation of specific incidents. Unreal Cloud stores aggregate statistics indefinitely, but those statistics don't include data identifiable to you personally.

Unreal Cloud collects account data.

Basically Unreal Cloud services require an Unreal Cloud account. For example, you must have an Unreal Cloud account to use the Unreal Cloud web app or to make requests to the Unreal Cloud API.

To create an Unreal Cloud account, Unreal Cloud requires a working email address. Unreal Cloud uses this data to provide you access to features and identify you within the Unreal Cloud service.

You do not have to give your personal or legal name to create an Unreal Cloud account. You can use a pseudonym instead. You can also open more than one account.

You don't have to give Unreal Cloud a personal name or any social media names, and you can erase this data at any time.

Unreal Cloud uses your email to:

confirm if your email address is correct to sign you up
notify you that your payment has failed
notify you that your account's plan has been deactivated due to payment failure
notify you about your annual subscription renewal at least 30 days before
contact you in special circumstances related to your account
contact you about support requests
contact you about legal requests
announce new Unreal Cloud product offerings, service changes, and features (you can opt out of these marketing emails at any time via the unsubscribe link in each email)

Unreal Cloud stores account data as long as the account stays open.

Unreal Cloud collects payment card data.

To use Unreal Cloud service, Unreal Cloud requires your payment card data. Unreal Cloud itself does not collect or store enough information to charge your card itself. Rather, Stripe collects that data on Unreal Cloud's behalf, and gives Unreal Cloud security tokens that allow Unreal Cloud to create charges and subscriptions. Stripe meets the highest level of PCI compliance (Level 1). See more on their Security page.

Unreal Cloud uses your payment card data only to charge for Unreal Cloud service.

Unreal Cloud instructs Stripe to store your payment card data only as long as you use the paid Unreal Cloud service.

Unreal Cloud collects data about correspondence.

Unreal Cloud collects data about you when you send Unreal Cloud support requests, legal complaints, privacy inquiries, and business inquiries. Those data usually include your name and email address, and may include your company or other affiliation.

Unreal Cloud uses contact data to:

respond to you
compile aggregate statistics about correspondence
train support staff and other Unreal Cloud personnel
review the performance of Unreal Cloud personnel who respond
defend Unreal Cloud from legal claims

Unreal Cloud stores correspondence as long as it may be useful for these purposes.

Where does Unreal Cloud keep data about me?

Data is kept on servers in the United States of America. If you access the Services from outside the United States, your data is transferred to and processed in the United States.

For users in the European Economic Area, the United Kingdom, and Switzerland, transfers of personal data to the United States are protected by appropriate safeguards, such as the EU-U.S. Data Privacy Framework (where our service providers are certified) or the European Commission's Standard Contractual Clauses.

On what legal bases does Unreal Cloud process data about me?

Where GDPR or similar laws apply, Unreal Cloud processes your data on the following legal bases: performance of our contract with you (providing the Services, billing, support), our legitimate interests (securing and improving the Services, preventing abuse, defending legal claims), your consent (marketing emails, which you can withdraw at any time; Unreal Cloud does not set non-essential cookies), and compliance with legal obligations.

Does Unreal Cloud comply with the EU General Data Protection Regulation?

Unreal Cloud respects privacy rights under Regulation (EU) 2016/679, the European Union's General Data Protection Regulation (GDPR). Information that GDPR requires Unreal Cloud to give can be found throughout these privacy questions and answers. As can information about specific rights, such as access, rectification, erasure, data portability, and objection to automated decision-making.

To exercise any of these rights, email support@unrealcloud.io. You also have the right to lodge a complaint with your local data protection authority.

GDPR does not apply to everyone worldwide. But Unreal Cloud's policy is to do its best to offer all users the same privacy information, control, and protections, whether GDPR applies to them or not.

Who is responsible for privacy at Unreal Cloud?

In accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25), Unreal Cloud has designated a person in charge of the protection of personal information: the Privacy Officer, reachable at support@unrealcloud.io. Direct any privacy questions, requests, or complaints there. You may also lodge a complaint with the Commission d'accès à l'information du Québec or your local data protection authority.

Do California residents have additional rights?

Yes. Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know what personal information we collect (described throughout this policy), to access, correct, and delete it, and to not be discriminated against for exercising these rights. Unreal Cloud does not sell or share your personal information within the meaning of the CCPA. To exercise these rights, email support@unrealcloud.io.

Does Unreal Cloud offer a Data Processing Agreement?

Yes. Business customers that require a Data Processing Agreement (DPA) — for example, to meet their own GDPR obligations — can request one at support@unrealcloud.io.

Does Unreal Cloud collect data about children?

The Services are not directed to children, and Unreal Cloud does not knowingly collect personal data from anyone under 16. If you believe a child has provided us personal data, email support@unrealcloud.io and we will delete it.

How can I access data about me?

You can access your account data at any time by visiting your account page on unrealcloud.io.

How can I change or erase data about me?

You can change your account data and payment card data at any time by visiting your account settings page on unrealcloud.io.

You can close your Unreal Cloud account at any time by emailing support@unrealcloud.io. Closing your account starts a process of erasing Unreal Cloud's records of your account data. Your data is retained for 30 days after closure (during which you can request an export or reactivation), then permanently deleted.

If you have questions or problems using the website to change or delete data about you, email support@unrealcloud.io.

Unreal Cloud shares account data with others as mentioned in the section about account data.

Unreal Cloud does not sell information about you to others. However, Unreal Cloud uses services provided by other companies to provide Unreal Cloud service. Some of those services may collect data about you independently, for their own purposes. Most of these companies are based in the United States; Buildkite is based in Australia (its servers are located in the United States).

Some of these services may be used to collect information about your online activities across different websites.

Unreal Cloud uses WorkOS.

Unreal Cloud uses WorkOS to manage sign-in, including your login credentials and sessions. You can read the privacy policy for WorkOS online.

Unreal Cloud uses PlanetScale.

Unreal Cloud uses PlanetScale to host the database that stores account data and build metadata. You can read the privacy policy for PlanetScale online.

Unreal Cloud uses Sentry.

Unreal Cloud uses Sentry to monitor errors and performance in its apps. To help diagnose problems, Sentry may record a sample of user sessions in the web app (session replay); text is masked and media is blocked in these recordings. You can read the privacy policy for Sentry online.

Unreal Cloud uses Resend.

Unreal Cloud uses Resend to send transactional email, such as verification, password reset, and invitation emails. You can read the privacy policy for Resend online.

Unreal Cloud uses Umami.

Unreal Cloud's website uses Umami for privacy-focused, cookieless traffic analytics. Umami does not use cookies or collect personal data. You can read the privacy policy for Umami online.

Unreal Cloud uses cloud computing platforms.

Unreal Cloud uses Google Cloud Platform (GCP) servers and services, in United States service regions, to power the Unreal Cloud services. You can read the privacy policy for GCP online.

Unreal Cloud uses Buildkite.

Unreal Cloud uses Buildkite to orchestrate builds of your projects. Buildkite processes build metadata such as pipeline names, build logs, and commit information. The builds themselves run on Unreal Cloud's own infrastructure. You can read the privacy policy for Buildkite online.

Unreal Cloud uses Stripe.

Unreal Cloud uses Stripe to collect and use payment card payment data. You can read the privacy policy for Stripe online.

Does Unreal Cloud make automated decisions based on data about me?

No. Unreal Cloud does not use your data for personalization or retargeting purposes.

If you have any remaining questions or concerns about Unreal Cloud, don’t hesitate to reach out to support@unrealcloud.io.

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